"All round care"

About: Wishaw General Hospital / General Medicine Wishaw General Hospital / Respiratory Medicine

(as a relative),

My father in law was an arranged admission to Wishaw General. Despite phoning and having bed availability confirmed, he arrived and had to wait in ACU for over 6 hours. Working for the NHS, I appreciate the demand and changing pattern of downstream beds, so while the wait for my father in law was not ideal, he (and we) understood. What was not acceptable was the fact that both my mother in law and wife, were challenged by staff nurses in ACU that "visiting was not permitted in this area". Firstly, consideration should be given around this in circumstances where there are significant bed delays. As he suffers from occasional urinary incontinence, a symptom of this delay was that he was left in wet clothes for some hours. This would have been averted had his family been able to at least stay and tend to him during this time. Easier to address, is staff attitude. Even if open visiting was not flexible in these circumstances, there is a way and manner in which to convey this to relatives. Had it not been for the exemplary care and attitude of staff in ward 7, I would have presented my issues as a formal complaint. I would suggest however that staff (health board), revise the restrictions placed in areas such as admission units if / when downstream beds are delayed. I would not tar a whole admission unit based on the attitude displayed by two members of nursing staff, but it might be prudent to simply raise awareness around this.

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Response from Andy Pender, Senior Nurse, Emergency Medicine, Wishaw General Hospital

picture of Andy Pender

Dear JKC,

Many thanks for taking the time to post your concerns on the patient opinion.

I am sorry that the experience that your father in law and family had was not a positive one.

Within Ambulatory Emergency Care patients can be there waiting on Clinical decisions or on a speciality bed. I am sorry that there was a delay to your Father In Law being allocated to a bed in ward 7.

I would apologise that the staff were not flexible with you or the familiy during the wait for a bed and I will raise this concern with the Nursing Team within the Ambulatory Emergency Care Unit. I would have expected the staff to have given you an explanation on the wait and also to assist you in being able to visit.

It is unacceptable for patients waiting on a bed not to have personal care carried out and this will also be raised with the staff.

I am disappointed that you found the manner of the staff unhelpful and this is not the standard we would expect.

I am pleased that the care and staff in ward 7 was exemplary. I will ensure these comments are passed onto the staff.

Best Wishes


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