"Hospital feedback"

About: Circle-Nottingham NHS Treatment Centre

Advised to see orthopaedics consultant which went smoothly enough, they advise MRI scan and appointment made for following week - seems to good to be true - and it was! Called on afternoon of appointment - couple of hours before - to cancel and given a call back number which nobody answers. After repeated attempts eventually get through on main number offered unsuitable alternatives and then phone cut off. Circle literally going round in circles.

Story from NHS Choices

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Response from Circle-Nottingham NHS Treatment Centre

We are sorry to hear that your experience in the Orthopaedics department did not meet your expectations. Your feedback has been considered and we have reiterated to all staff the importance of ensuring telephones are answered and where possible that we work with the patient to find the most suitable appointment time.

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