"million calls made and still no progress to change..."

About: Whipps Cross University Hospital

I have had my appointment changed twice by the dept. i have now recieved a letter asking me to make contact to change the date yet again... i have rang about 20 times, either left on hold, been hung up on or the phone just rings endlessly! why you couldnt just send an ammended appointment time out via post i do not know !?

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