"Disorganised this time."

About: Hexham General Hospital

I have always found Hexham hospital to be organised and efficient...but not this time - I arrived at reception 20 minutes before my appointment- 50 minutes later, that's 30 minutes after appointment time, I was called forward by a nurse who told me consultant wanted me to have an x-ray. Luckily x-ray department was not busy. I actually saw consultant 1 hour after original appointment time, only to find that they could not access x-ray on computer system. After four failed attempts and two phone calls to x-ray department I was asked to go back to waiting area while the consultant saw someone else, 30 minutes later the nurse went to the x-ray department to obtain a "hard" copy. I left hospital 1 hour 50 minutes after my original appointment time, spending a total of 10 minutes with the consultant.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Hexham General Hospital

Dear Sir / madam, I am very sorry that this was your recent experience of Hexham - the team will be very disappointed to know that they haven't met their usual high standards of excellent care. I can understand why Felt so frustrated at the time - I imagine this feeling was shared by the staff who were unable to access the X-ray images online. I am sorry. We will ensure this feedback is shared with all who need to read it. With thanks for taking the time to write your review, Annie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful