"Disorganised this time."

I have always found Hexham hospital to be organised and efficient...but not this time - I arrived at reception 20 minutes before my appointment- 50 minutes later, that's 30 minutes after appointment time, I was called forward by a nurse who told me consultant wanted me to have an x-ray. Luckily x-ray department was not busy. I actually saw consultant 1 hour after original appointment time, only to find that they could not access x-ray on computer system. After four failed attempts and two phone calls to x-ray department I was asked to go back to waiting area while the consultant saw someone else, 30 minutes later the nurse went to the x-ray department to obtain a "hard" copy. I left hospital 1 hour 50 minutes after my original appointment time, spending a total of 10 minutes with the consultant.