"Not for us"

About: Royal Hospital For Neuro-disability

My Mother was funded to stay for 12wks & they extended a further 5 following a stroke. Before coming to the RHN she was a patient in our local hospital stroke rehabilitation ward where she did remarkable. On arriving at RHN my mother was introduced to all staff, smiling faces, happy to help, lovely to meet you etc etc .. Felt quite at ease, till the settling in period wore off. Cleanliness is hard to find away from the main communal areas. Staff are training and only interested in a wage packet. No doctor on site, although they will tell you they're always on call! Departments don't communicate with one another, so basically it's a guessing game. Patients that can speak & aware of surroundings are top priority. Those whom can't are left to lay in their own mess & only checked upon when staff feel necessary. Don't believe they check every 2hrs because this is untrue. The RHN contradict themselves where possible and they don't live negative feedback. I cannot believe charities provide for such badly run facilities, care and so called professionals, claiming they work in the best interests of the paitent. Speak with other relatives when you visit. The cafe areas(Morris room) is a must as you'll learn far more from those experiencing time spent here. Nothing here is of a good pace, everything takes ages, even a response to a telephone call takes over 2wks! The left hand really doesn't know what the right hand does. Don't trust anyone, always listen, make notes & if not happy seak legal advice. I could right much more but I think my point has been said. A money making business, not a Hospital of care, dignity or even better life! Let's face it, who really knows what the brain is capable of? Surely experience is more than a text book. Each individual is different and if there is brain activity don't give up. I wish anyone well with rehabilitation & for all you relatives, research is the key with your own gut feelings. Good luck but good riddance we no longer have our Mother at this business.

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Response from Royal Hospital For Neuro-disability

We take all feedback very seriously and have a policy and process in place to proactively manage issues, ensuring we can appropriately respond and learn. For more information about this please ask on the ward or alternatively you can download a leaflet which talks through the most effective ways to raise issues (please see download here: http://www.rhn.org.uk/patients-residents-visitors/feedback-suggestions.htm) In addition, any concerns can be raised with the Patient Safety and Experience Officer who can be reached on 020 8780 4500 ext. 5264. The RHN is a not-for-profit organisation and, as part of our mission and values, we aim to deliver excellence through personal responsibility. It is difficult though to address individual issues without them being raised directly. If you would like to discuss the matter further, we would welcome the opportunity to speak with you about it. Best wishes Royal Hospital for Neuro-disability

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