"disgusted the way a 83 year old women was treated."

About: North Devon District Hospital

I am very unhappy with the way a 83 year old lady was treated in a&e she was there from 12 20 pm and had more that doubled the 4 hour breach I was in a&e with my mum who was also there for over 5 hours and then sent home as there are no beds! Close your doors if you are full. Going back to the 83 year old woman who had knothing to drink or eat in all this time! And rude reception staff who did not care for anything or anyone when I asked for how many 4 hour breach there had been today they had refused to tell me. And when I mentioned having a meeting with a named doctor they stopped speaking to me all together. The old lady was scared as she had been told she could not go home because of her heart beat and been told she could have a heart attack.

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Response from Jayne Kruszewski, Customer Relations Manager, Northern Devon Healthcare NHS Trust

Dear anonymous.

Thank you for posting your comments on the website. I was very concerned to read your comments regarding the elderly lady and the long wait, and the poor attitude of the staff member

Should you wish us to look into the specific incident we would need more information, please contact the PALS team on 01271 314090

Many thanks


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Response from Peter Brain, Volunteer, Healthwatch Devon

Dear 'Anonymous'

The comments and responses on the web-site of Patient Opinion are shared with us at Healthwatch.

This experience you describe very disturbing to you and the old lady. While there is a lot of pressure on services, this does not explain or excuse the attitudes and the failure in communication. Thanks you for posting this comment. We are building a picture of the provision of services in Devon and these comments should help the NHS and other providers develop and improve their services.

If you wish to discuss any health or social care issues with us in confidence, including seeking advice or information about services, please call 0800 520 0640, or email info@healthwatchdevon.co.uk or go on-line to www.healthwatchdevon.co.uk.

Yours sincerely

Peter Brain


Healthwatch Devon is the consumer champion for Health and Social Care in Devon.

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