"Speedy treatment with dignity & respect"

About: Royal Blackburn Hospital

Please note I have answered "Don't Know" to the department question as there were multiple departments involved. My wife's mother was admitted to A&E via emergency ambulance on Saturday 02/05/2015. She had collapsed at home due to a suddenn dizzy spell, and was seen promptly by A&E staff. She was constantly monitored as she had very high blood pressure, After x-rays and a scan the diagnosis was that she had probably suffered a minin stroke and at this point she was able to communicate well and a recovery looked likely if her blood pressure could be controlled. She was quickly transferred to the Acute Stroke Unit where again she was constantly monitored as staff battled to lower her blood pressure. During this period she unfortunately suffered a major bleed to the back of her brain resulting in a clot forming, and after another scan to confirm this, was transferred to the Critical Care Unit. There was still a slim chance that the clot could be removed, although we were fully aware that this was unlikey, but after discussing with colleagues, the consultant informed us that it would not be possible to operate, and sadly Doreen passed away in the early hours of Sunday morning. Throughout the day we were all treated with the utmost respect and fully informed about what was happening. We cannot praise the staff highly enough in all the departments involved for their efforts to try to save Doreen. Our thanks to all involved. Regards, Karen & Michael Parker

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Response from Royal Blackburn Hospital

Dear Mr & Mrs Parker First of all many condolences on the loss of your mother Doreen and best wishes to you and your family at what I am sure is a difficult time. Many thanks for taking the time to get in touch with your feedback on the care she received with us through the Emergency department, Acute Stroke Ward and finally the Critical Care Unit. I have passed on your very kind words to all of the departments involved in your mother's care who were really touched that you had taken the time to comment, and also that you felt they had delivered the safe, personal and effective care we aspire to for every patient in our hospitals. If you would also like to talk through your mother's care with with one of our Patient Experience team so we can understand the bits of this that made this so suportive and personal for you we would really value this so that we can make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 733716 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for taking the time to comment and best wishes to you and your family Wendy Stobbs, Senior Patient Experience Facilitator

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