"Loss of Confidence with Northwick Park"

About: Northwick Park Hospital

I arrived at Urgent Care with extreme burning and tingling pain in my left arm. The pain was so bad I felt I was about to vomit. I was using yoga breathing to try and cope with the pain. When we walked into reception, there was nobody behind the desk except for a nurse who ignored me. I was told to wait at the other end of the counter for someone to see to me. After I was asked a few basic questions about myself I was told to go and wait. After waiting over 1.5 hours I went back up to the desk to see if I missed my name being called. I was told there were 7 people in front of me and to keep waiting. In the next 2 hours I noticed everyone else was seen. Even people who just walked into the clinic. This number was greater than 7. In the whole time was waiting, I had not been seen by a triage nurse, instead I was ignored. I understand urgent care is based on who is most urgent. And I did not expect to be seen instantly, but a nurse hadn't even asked about my medical situation. I was totally ignored. The toilet facilities were worse then what I would expect to find at the end of a night in the pub. Sinks were blocked up with hair and tissue. All the toilet seats were up and soiled with body fluids. The bowls were blocked with waste. And there was no clean tissue. I expect a hospital to be sanitary, not a place were I would pick up a disease after using the facilities. After waiting close to 4 hours. My partner and I decided to leave. I am pregnant and cannot sit comfortably in the waiting room for long periods of time. My pain was getting worse from sitting. And I was afraid to use the toilets, for fear of picking up an infection. I worry about giving birth in a few months in this hospital. My partner and I are starting to look at our other options.

Story from NHS Choices

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