"Invicta wards wonderful treatment of my mother."

About: Kent & Canterbury Hospital

My 85 year old mother was taken into hospital by ambulance very ill with a life limiting lung desease. The ambulance crew were kind and professional. All her treatment as she was assessed by doctors and cared for by the nursing staff couldn't be faulted and my father who was very stressed was treated with great kindness. Mum spent a few hours on CDU and was then moved to Invicta ward the staff were brilliant from the doctors to the cleaners we cannot find a bad word to say. We knew mums condition was serious it was finally broken to us that no more could be done and keeping mum out of pain and comfortable was the only option. We meet the palliative care team and options discussed, mum was happy to stay on the ward as she felt safe and well looked after. Mum could not have been given better care and we as a family have been supported and helped through what has been a very difficult and heartbreaking experience.

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Response from Sally Smith, Chief Nurse and Director Of Quality, East Kent Hospitals University NHS Foundation Trust

Thank you so much for your kind feedback at such a distressing time. I am so glad to hear your mother and yourselves were well cared for.

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Response from Kent & Canterbury Hospital

This was a very sad time for you, but thank you for letting us know that staff dealt with you and your dear mother in a sensitive and caring manner.

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