"Strange order of being seen to"
About: Royal Preston Hospital Royal Preston Hospital Preston PR2 9HT
Posted by gentry
Had to visit A&E on the Bank Holiday due to a Swollen and bruised toe which had started to bleed so I was advised to visit A&E. I knew patients would be seen by the "severity" of ailment and also that the childrens ward next door can take priority, quite fair in my opinion. What I found strange though was that at least 10 people were seen before me with no obvious injuries on view. I queried with one receptionist whereabouts I was in the queue and I was told quite bluntly there was quite a few more before me. Fair enough I thought, apart from the attitude and continued to wait. About 20 minutes later with no-one else in there and with no-one being seen I thought I might be next. Then in walked 3 other couples and all 3 were seen before me. I asked another receptionist, they said politely there was 1 more before me and reassured me I had not been forgot about. Thank you whoever you are. Eventually I was seen and the treatment from the Nurse and X-ray staff was superb and explained everything and kept me informed. Overall - Reception wise, it seems even if you are not an urgent case then people arriving a lot later could be seen before you no matter when you arrive as you may keep going to the bottom of the queue.