"no care given"

I had to chase up an appointment, after leaving a message for a doctors secretary, I left messages and finally I complained and was told they were running two clinics that's why they did not have time to call me, how does that help me? now finally I saw the doctor who is sending me back to the same place where I was misdiagnosed. clearly the so called specialist did not read my notes or did not take into consideration how this has effected me. what and idiot. If you want a mental break down get treatment here/