"had a right nighmare was admitted ..."

About: Darent Valley Hospital

(as the patient),

What I liked

had a right nighmare was admitted for an opperation on an absyss in my back was took up from a & e to my ward but my bed wasnt ready so a&E and the ward were arguing over me being there and there wasnt bed for me so they moved me to another ward where i had the nurses come and get me ready for my op OH there was a shift change during this i was due to go to theartre at bout seven so i had a sleep and didnt wake up till the morning and guess what no op took place confussed i rang home and my partner said the hospital had rang her 3 times asking where i was to which she was shocked because she dropped me to hospital so basically i was lost in the confusion oh my absyss had ruptured by the moring so thanks for all that pain and i night in hospital for nothing

What could be improved

communication and may be an apology would of been nice instead of a cover up

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Response from Darent Valley Hospital

Thank you for your comments and I am very sorry that you had such a difficult time at Darent Valley Hospital. Please accept my apologies for the apparent confusion regarding your operation.

I note that the episode you mention was in February of 2009, could I ask all readers of this site that if they do have problems, they bring it to the attention of senior hospital staff (eg the matron, ward doctor or our patient advice and liaison officer) at the time of the episode, as that allows us to respond at the time and hopefully improve the situation then and there.

Jenny Kay, Director of Nursing

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful