"Treating patients and family with dignity"

About: St Helier Hospital

(as the patient),

During dialysis one of the patient's relative raised a concern. Instead of looking into it and putting their minds at ease, the nurse called security immediately without even trying to understand what that relative was saying!

In the end, the security came and that relative was forced to apologise! Bearing in mind that the relative was relatively young and their father was the patient, I would've thought that thus could've been handled a bit better than just call security and threaten the with consequences! It was after all, his father getting treated and understandably they were concerned.

It was shocking to see the whole event unfold. I was scared to even say anything as I am a patient myself and getting dialysis in an adjacent bed. Treating patients and their family with dignity was a priority at St. Heliers I thought. Apparently not!

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Response from St Helier Hospital

We’re concerned by the incident you have described. Please could you contact our Patient Advice and Liaison Services (PALS) team on 020 8296 2508 or via email at pals@esth.nhs.uk to provide more details so that we can look into this?

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