"The 111 service was exceptional"

About: South Western Ambulance Service NHS Foundation Trust / NHS 111

(as the patient),

Called 111 after feeling very depressed and suicidal, they were exceptional with the help they gave and I owe them a big thank you. The clinicians/ambulances/GP's all helped me so much to try and get the correct Mental Health support and although they failed they did their best with what they knew and I am really grateful to them.

Thank you.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Change

Thank you for taking the time to share your experience. I hope you are feeling much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

Feedback from patients such as yourself always much appreciated, as it helps to inform service improvement. South Western Ambulance Service NHS Foundation Trust is committed to delivering high quality services to patients and continues to develop ways of working to ensure patients receive the right care, in the right place at the right time

Thank you again for providing feedback on our service.

Kind regards


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