"Pharmacy Service appalling.. Very Very..."
About: William Harvey Hospital William Harvey Hospital Ashford TN24 0LZ
Posted via NHS Choices
Having been admitted for a procedure and overnight stay on the Coronary Care Unit I was advised at 10.40am by the Doctors that I would require 1 box of Statins before I could go home. The Ward nurse indicated that the Pharmacy were very busy and that it could take 3 to 4 hours to obtain the drugs. The ward Nurses made several phone calls and visited the Pharmacy in an effort to obtain the drugs and were obviously embarrassed by the lack of service. On one occasion I was advised that the drugs required checking and should be delivered soon. Over 2 hours passed and the drugs were not delivered !! My box of Statins were eventually delivered to the ward @ 5.45pm !! It had taken over 6 Hours to take a box from a shelf / cabinet, check the name and content and deliver, absolutely Ludicrous !! A review of procedure and processes are obviously required within the Pharmacy !!