"removal of a rhodent ulcer from my eyebrow."

About: Burnley General Hospital

i attended the Oral Surgery Deparment on Tuesday 28th April. My appointment was 2pm. I was to undergo the removal of a rhodent ulcer from my right eyebrow under a local anaesthetic. I can't speak highly enough of the treatment I received from the doctor and all the nursing staff who were there. I was totally reassured about the procedure and the doctor explained every thing to me. So what I thought was going to be an ordeal turned out not to be so.

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Response from Burnley General Hospital

Dear Ms Reed Many thanks for your feedback on your experience of our Maxillofacial service based at Burnley General Hospital, and thank-you for taking the time to do so. I have passed on you comments to the team, who were delighted to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 733716 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for commenting and best wishes on your continued recovery Wendy Stobbs, Senior Patient Experience Facilitator

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