"urology secretaries are very poor"

About: Southmead Hospital

I am being seen at the urology dept of Southmead hospital. The professors and doctors are great but let down by poor admin. I waited for 7 weeks for an important letter to arrive. When I rang and spoke to the secretary who was hostile, unhelpful and unkind. The secretary tried to say that the letter was lost in the post and that I should do a postal search. My gp surgery received the letter the same day so they were incorrect. The doctors and professors do their bit and I do mine but the admin staff are disorganised and basically just plain horrid!

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Response from Southmead Hospital

Dear Anonymous, Thank you for your comments, I am sorry that you had such a poor experience when dealing with the administrative staff within the Urology Department. Your comments have been shared with the Urology Manager, and she has said she will discuss your experience with the Urology Administrative Team so that they are fully aware of your feedback. Kind regards, Sue Needs Advice & Complaints Team

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