"Mental health services and inhouse mental health..."

About: Medway Maritime Hospital

The mental health team that are supposed to help in an emergency or acute situation simply refer you to Canada House. and what does Canada House do? Refer you to A and E acute mental health team! In short there is no treatment available at all from the crisis team at the hospital they just pass the buck to Canada House. My daughter has currently suicidal tendencies and is self harming. she can become very aggressive. She should be sectioned and yet this is not an available option. there is no inhouse staying department at all and so no real help is possible. the nearest unit is at Dartford but she has to go to Medway. Useless! You do not even give me the option of a mental health department on you questionnaire so I had to put 'don't know'

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Response from Medway Maritime Hospital

I am very sorry to hear that your family member did not get the support that you feel they needed from our service. Kent and Medway Social Care Partnership Trust is committed to learning from the experiences of people accessing our services and improving our care and we would be really keen to understand your perspective. Can I therefore ask that you contact Louise Clack, acute service manager – Medway on 01634 830 000 ext 5496 or louise.clack@kmpt.nhs.uk with further details so that we can look into this matter and see how we can better support people in similar circumstances. Thanks for highlighting this matter to us.

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