"A very concerned outpatient!"

About: Whipps Cross University Hospital

On 2nd April this year I was admitted to Whipps with severe head pain and vomiting. I had been vomiting at home for a number of hours and unfortunately, I was kept waiting at Whipps for a further four hours before I was seen. In the meantime and while I was waiting to be seen, I developed chest pains. It was not until my sister told staff that I was experiencing these chest pains that I was finally seen. Needless to say, the experience was the worst of my life. I was transferred to the London Chest where further tests were taken and was finally told that I had Myocarditis. I was also told that further tests would be necessary. Fast forward to now and I am still waiting to be referred to Barts for a CMR scan. I decided to get in touch with Barts myself who advised me that they have not yet received a letter from Whipps asking them to do the CMR scan. I then got in touch with Whipps and eventually spoke to a very kind temporary secretary who was inundated with work. They also advised me that there was a huge backlog of work but I would get a letter as soon as possible. So now, as a very worried patient with an issue with my heart I feel that I have been left to worry further. I am currently off work and feeling extremely tired due to being placed on at least six different types of medications which I am told are to protect my heart from any further problems. I know that the NHS is in trouble but I do wonder how long I should wait for this letter of referral? I would also like to add that during my stay at Whipps Cross, the Cardiac ward provided excellent care. However, the food offered was disgraceful and I had to depend on the food brought in by my daughter. I would have thought that to encourage speedy recovery of patients, it is very important to be able to offer them healthy food of a good standard. Im afraid that Whipps Cross does not offer this.

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Response from Whipps Cross University Hospital

Dear Babs We are very sorry to read of your experience. Please accept our sincere apologies. We would like to look into the issues you have raised here. For us to do this we ask that you contact Paula Merrell, Service Delivery Manager via the switchboard on 020 7377 7000 to provide us more detail about your care. Kind regards Barts Health NHS Trust

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