"A&E Department"

About: Royal Derby Hospital

I visited the a and e department last evening 29th April fairly late, about 22.30 hours, and I just want to say how much I appreciated the care given by all the staff including the reception and the nurse who was involved in my care. Considering the lateness of the hour, all of them were cheerful and welcoming, especially as the nurse had already been on duty since 14.00 hours, and by the time I left the hospital, it was the early hours of 30th April. I was amazed at how many patients were there at that late hour, and ok I did have to wait over the time that was estimated but that was a very small price to pay. You are all doing a fantastic job, keep up the good work Many thanks Gwendoline Cameron

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Response from Royal Derby Hospital

Dear Ms Cameron Many thanks for your kind comments regarding your recent visit to our Emergency Department (ED) at the Royal Derby Hospital. Our staff work very hard to provide a high standard of care to all our patients and it is therefore always nice to hear that this has been appreciated! We will certainly ensure that your feedback is shared with the relevant staff in ED. Many thanks once again for taking the time to provide us with your importnat feedback and may we take the opportunity to also wish you very best wishes for the future. Kind regards Patient Experience Team for Derby Teaching Hospitals NHS Foundation Trust

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