"Rude doctor's after a long wait, bad combination"

About: Royal Alexandra Children's Hospital

I recently took my son to A+E after advised to do so by my GP. He had been having diarrhoea and vomiting for a week and had stopped eating or drinking enough. After being seen fairly quickly by a nurse despite them being clearly stresses and uninterested in what I was saying, I then had to wait for 3 hours before I was able to get a urine sample from my baby (a sign of dehydration one would have thought....). I then proceeded to wait a further hour although it didn't seem busy. Most of the nurses and junior doctors were nice so I wasn't too annoyed. Then came the more senior attending doctor, who proceeded to tell me that the urine sample didn't show protein and so wasn't kidney related, and that my son could 'survive' on his fluid intake and so I shouldn't have bothered coming in. My son then continued to be unwell and have diarrhoea for several weeks and lost almost a kilo in weight, but I did not feel comfortable returning to the hospital. I almost took him a lot further away to a different hospital but he began to improve and is now back to his normal health and weight. Still, if he ever does get ill again and that same doctor is working I may well turn straight back around.

Story from NHS Choices

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Response from Royal Alexandra Children's Hospital

I am so sorry to see that you had a long wait followed by a poor experience of one of the doctors in the Children's Emergency Department. I will forward your comments to the Lead Consultant and Lead Nurse for the Children's Hospital, who I know will be sad to see that your experience was not up to the standard they would like. If you would be happy to provide us with any further details, we can of course raise it directly with the doctor concerned. Please do not hesitate to contact us via pals@bsuh.nhs.uk if you would like to discuss this. I am pleased to see that your son's health has now improved. Best wishes, Andrew Harvey Patient Advice & Liaison Service Brighton & Sussex University Hospitals

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