"I made the mistake of book a surgery there"

About: Bmi - The Blackheath Hospital

I thought because it is a small hospital it will be better.. I saw a Specialist Dr privately, I went for a consultation and the Dr was great. Then I came back to see the Dr thought the NHS... who was another person. The Dr didn't have my history so we have to start again... I book a surgery, the first time, the Dr didn't do the surgery because I did not take all the medicine I was suppose to to.. ok that's fine. The Dr never told me about one of them, never mind. I book the surgery for another day... it's been 6 hours with no one telling me anything... asked 3 or 4 times... nothing .. I know they probably see most of private patients here.. so NHS patients are nothing.. I understand another procedure could be longer... but at least keep inform the other patients.

Story from NHS Choices

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Response from Bmi - The Blackheath Hospital

Thank you for posting your feedback, we are sorry that we fell short of your expectations. Please could you contact the Quality and Risk Manager at The Blackheath Hospital on 0208 2974500, so we can investigate each of your points further and ensure that your complaint is dealt with?

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