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"My elderly mother getting admitted to a&e heartlands"

About: Heartlands Hospital / Older people's healthcare

(as a relative),

I had a message saying my elderly mother who is in ill health and early dementia had been taken to heartlands a&e. I was away at the time and anxious about my mother, after waiting several hours to call back for an update by majors when I did call I was told to ring the person who had just called! Disgraceful I just wanted to know was mum ok? Still there, been taken home or admitted? As I stated to the disrespectful nurse and then charge nurse have you not got elderly parents? I didn't want a documented script but perhaps yeah mum ok and being admitted. So upsetting in a difficult situation as it was not a good experience and will be going to pals and want the calls listened to :-(

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Responses

Response from Sarah Quinton, Head Nurse for Heartlands Hospital, Heartlands, Heart Of England NHS Foundation Trust 10 years ago
Sarah Quinton
Head Nurse for Heartlands Hospital, Heartlands,
Heart Of England NHS Foundation Trust
Submitted on 05/05/2015 at 16:51
Published on Care Opinion at 17:01


Dear Sir or Madam,

I am sorry to hear that your experience was not a positive one and as you expected. If you would like to contact me via the switchboard on 0121 424 2000 I will happily look into your complaint

Kind Regards

Sarah

Sarah Quinton

Head Nurse

Heartlands Hospital

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