"Where are the drugs?"

About: Hull Royal Infirmary

My mother is on the point of being discharged from HRI. It is 7pm on Wednesday 29th April. She was told on the morning of Tuesday 28th April that she could go home. The reason she waited such a terrible long time was that her drugs took so long to get ready. This is really unacceptable! I do know this is quite common. Obviously there is a big problem with the pharmacy service. Why are the managers not saying something about this, to get resources to sort this out? This is blocking beds and taking up car parking, making the whole system inefficient and hopeless. What a ridiculous waste of everyone's time. Please look at this and see what can be done.

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience and Engagement Department Hull and East Yorkshire Hospitals NHS Trust.

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