"Deeply impressed and much better"

About: Grantham & District Hospital / General medicine

(as the patient),

Recently I saw the Nurse Practitioner at my GP surgery about a persistent cough and related chest pains which made me wonder whether I had broken a rib by coughing. I was sent to the Emergency Assessment Unit at Grantham District Hospital to be admitted immediately with suspected pneumonia.

I was seen quickly and kept up to date with what was going on in my assessment and treatment. I had a sense throughout of being in the best of hands and in that respect I include absolutely all of the staff working at that unit. They had their hands full but were consummate professionals. I was also impressed by the standard of cleanliness.

I have spent several weeks as an in-patient at another hospital over the past four and a half years and have seen some good and some poor wards. This unit could give lessons in getting it right.

Four days later I was discharged exactly as I had been told I would, (no sitting for hours waiting for the paperwork to be ready), but knowing what I had to do for myself and what others would be arranging for me.

I am deeply impressed AND I am much better.

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Responses

Response from United Lincolnshire Hospitals NHS Trust

Dear malcv

First of all let me say how glad I am that you are better. On behalf of the staff at Grantham thank you for taking the time to comment on your positive experience with us, it means a great deal.

Kind regards

Claire Kent

Deputy Chief Nurse, Grantham

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Response from United Lincolnshire Hospitals NHS Trust

Dear Malcv

Many thanks for your kind, positive comments regarding your care and treatment on EAU. This will be a good morale boost to staff and we will ensure that this shared with the EAU team.

Regards

Mandy Charles

Matron - Medical Services and A&E

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