"Care in princess Anne ward"

About: Southend Hospital

My mother was admitted to princess Anne ward after being admitted through a&e. The care my mother received was fantastic. They were not only attentive to my mother but me too with my concerns. I had to leave my mother in their care while I travelled abroad for work & was extremely anxious & concerned for her return to home alone. The social care team kicked in before I left with all details. I had contact with a nurse who I contacted while overseas for updates and I can only say was brilliant. The doctor was a real professional & said they were aware my mum had been admitted a few times & they would get to the bottom of the cause. Well they did and again I can't thank them enough for calling me overseas with news. My previous experiences of Southend hospital wards were not good but this ward in particular was outstanding. Staff actually asking you 'can I help you' unknown previously, you had to demand to be seen in other wards. I think some of the other wards can learn a thing or two from princess Anne ward.

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Response from Southend Hospital

Thank you for your post relating to care your mother received on Princess Anne Ward. It is extremely promising to hear such excellent feedback about care, staff and professionalism. To have your mind put at ease via communication is paramount when it comes to family and this is an excellent example. I will ensure all comments are fed back to the relevant staff and management and thank you for taking the time to contact us. Wishing you well for the future. Regards, Louise McIver, Patient Involvement Lead

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