"staff support"

About: Wansbeck Hospital

My husband had an appointment today for an ECG. The car parking situation was horrendous which resulted in us parking a considerable distance from outpatients. Walking to his appointment was difficult for my husband. Following his speedy and efficient examination a member of the team sought a wheelchair and pushed my husband back to our car. This was without asking. We are most grateful for the help we received.

Story from NHS Choices

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Response from Wansbeck Hospital

Dear Madam, Thank you for sharing your review of care. I am sorry about the frustration you experienced trying to parking which resulted in a long walk to outpatients. It was reassuring to know that our staff compensated for this shortfall by firstly providing you with prompt and efficient service and also ensuring your husband was supported appropriately in his return journey to the car. The team will be pleased to hear how much you appreciated their kindness and support at this time. Please do come back to us if there is anything you need. With best wishes, Annie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful