"My operation ward 7 25th April 2015"

About: James Paget University Hospital

Having received a telephone call for my routine shoulder arthroscopy on Monday20th April for Saturday 25th April 2015 and request to attend the JPH the following day 21st for pre-operational tests which ran fairly smoothly except new computers programme meant a delay until IT expert could recover my file. Saturday arrived just before 0500hrs telephone call and a cheerful Sister, "There is a bed" followed by instruction and a quick check regarding that I had followed the requests on food and drink. 0630hrs onto ward 7, followed by various members of staff filling forms, checking notes, members of the theatre team and the surgeon all reassuring and checking. Prior to entre into the theatre again checking and reassuring. The moment returning to the land of the living back on the ward, staff checking all OK soon a cup of tea and sandwich. The physiotherapist with patient information and chat. Soon after several more check and a visit by the surgeon all OK to go home, last visit by the pharmacist. One could not ask for better treatment and a big thank you to all.

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Response from James Paget University Hospital

Thank you for taking the time to provide feedback on your recent admission to ward 7. I am pleased to hear that your experience was a positive one and that your recovery progressed well. I have passed on your comments to the teams involved who I am sure will be pleased to receive such positive feedback. Best Wishes Amanda Hood Head of Patient Experience and Engagement

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