"I've got my life back"

About: Dumfries & Galloway Royal Infirmary / Pain management

(as the patient),

Having been refused a referral for three years by my GP surgery on the grounds of costs, I have suffered the most miserable time of my life with debilitating pain. The cocktail of medication not only made my situation worse, must have cost a fortune.

My consultant kicked them into action, a referral was made. Not only was I properly diagnosed by a specialist who knew what he was doing, he explained all the weird scary symptoms to me in a way I could understand which took away the fear factor and came up with a management plan that has not only halved the amount of medication I consumed, but gave me my life back.

No longer do I wake up feeling like I had a night on the tiles, awake all night and drowsy all day, fit for nothing. I can function like a normal human being and enjoy the bits of life that my limitations allow.

I now have got a 'what can I do', instead of 'can't do that attitude' knowing that I was going to be in agony with no control over my life.

Dr Gooneskera, you are my hero.

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Response from Michaela Cannon, Patient Feedback and Complaints Co-ordinator, Patient Services, NHS Dumfries & Galloway

Dear Cazzya,

Thank you for taking the time to provide us with your feedback. We are delighted you had an excellent care experience.

I have forwarded your comments to the member of staff concerned as I know they will appreciate your kind words. We are indeed fortunate to have such a committed and dedicated staff within NHS Dumfries and Galloway and it is always heartening for staff to receive such positive feedback.

If you have any further comments or improvements that you would like to suggest please do not hesitate to contact us.

Kind regards

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