"Careful explanations about ear care"

About: Liverpool Community Health NHS Trust

(as a staff member posting for a patient/service user),

I had an appointment at Everton Road treatment room to have my ears syringed. Before they did the treatment the member of staff asked if I had ever had any previous problem with my ears. I mentioned that 20 years ago one ear drum had been perforated while diving but that it had long felt ok. They said that because of this there was a risk or water getting in and causing an infection.

They could tell that I was frustrated and just wanted it down but they explained their reasons and the risks very well, told me where I needed to go instead and wrote me a letter to take with me. They also explain very carefully about ear care.

Recorded by Healthwatch Liverpool on behalf of patient.

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Response from Kate Jones, Equality & Patient Experience Manager, Liverpool Community Health NHS Trust

Thank you very much for taking the time to share your experiences with us. Your comments have been forwarded to the team at the Treatment Rooms and they were very grateful to hear such positive feedback.

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