"Excellent patient experience in Blood test..."

About: Chelsea & Westminster Hospital

I attended the blood test department on 27th April and whilst there an elderly lady came and sat down to wait her turn, she was in a lot of pain trying to get seated and called out, the response from staff was amazing with the Manager coming out of a room to see what was happening and provide assistance. We hear so many bad things about the NHS but the care of staff to patients within this area, in particular the Managers response was fantastic to see. Well done!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Chelsea & Westminster Hospital

Dear Mr Hewson, Thank you very much for your positive feedback. It will be passed on to the raised team. Kind Regards, PALS Team at Chelsea & Westminster Hospital

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful