"More volume please"

About: University Dental Hospital

I phoned to change the date of my daughters follow up appointment after a tooth was removed. The phone was answered by a person that I could hardly hear and could not understand. I put the phone down and tried to find an e mail address but there is none given on the website. I am now left with an appointment that we can't attend and no way of letting the hospital know.

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Response from Central Manchester University Hospitals NHS Foundation Trust

On behalf of the University Dental Hospital of Manchester I would like to apologise that you were unable to communicate with the patient services team via phone.

We recognise that it is of paramount importance that patients can access our services to speak to a member of staff whenever such a need arises. This is the standard we would always expect for all our patients and must apologise that this has not been your experience on this occasion.

It is important to us that comments such as yours are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible. Your concerns have been raised directly with the staff in the department involved, so that others don’t experience the same issues as you did.

Unfortunately we do not currently have an email address that patients can contact us by but we are looking into this for the future to improve accessibility for patients.

If you would like to discuss your concerns in more detail, please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk who would be happy to assist.

The Patient Experience Team

Central Manchester University Hospitals, NHS Foundation Trust