"No communication/discharging without family..."

About: Wycombe Hospital

As the family of a patient who was admitted to hospital needing constant monitoring, this was just a week ago, we are now being told he is to be discharged! We have tried to speak to someone to get an understanding of the patients condition. Being told first one thing and then the other. We have attended the hospital daily, each time everyone is busy or we have seen someone different on each occasion. We understand hospitals are busy, unpredictable places. My father was a doctor; I get it! We found out who was the consultant looking after the patient. I spoke to their secretary over the phone to see if we could arrange a time/date to speak with the consultant regarding patient and was 'stone walled' without compassion! Being told that the doctor was unavailable that day or the next. The hospital want to discharge without explanation or consultation of family of this elderly, sick patient back home to their equally elderly partner. How can this still be happening? We are left feeling desperate, helpless and hopeless.

Story from NHS Choices

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Response from Anthony Banton, Patient Experience Manager, Buckinghamshire Healthcare NHS Trust

Dear Responder

I am sorry to learn that you have had a poor experience of patient care relating to our discharge process. I am sorry about the delay in responding to you as this medium is not constantly monitored.

Please contact me to update me regarding the discharge and how things progressed and certainly if I can be of assistance now you can telephone me on my direct telephone number-01494734481 if you wish to discuss your experience further and explore how I may be able to help to improve the situation.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful