"Prescription delay"

About: Maidstone District General Hospital

I visited Neurology at the end of March 2015 and the assessment was thorough and on-time. The issue I have is with the time it has taken for a much-needed prescription. I waited three weeks before contacting my GP who was supposed to have been faxed with my prescription and advice for me to see a specialist. They had received nothing. I then contacted neurology who said they were waiting for a consultants signature and that it would be done that day. Not sure why it took three weeks for a signature, sounded an awful lot like it had been forgotten about. My GP hasn't received the fax a week later despite them contacting neurology on my behalf and being promised for the second time that they would sign that day. Completely inefficient administration.

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Responses

Response from Maidstone District General Hospital

We're very sorry that you experienced such a delay in receiving your prescription, following your appointment in the neurology department.

The management teams monitor timeframes for producing clinical outcome letters very closely so that if delays occur, they are able to take steps to address them as a priority.

Should you experience any difficulties in the future, please contact the Patient Advice and Liaison Service (PALS) on 01892 632953 or email mtw-tr.palsoffice@nhs.net, where a member of staff will be happy to help.

With kind regards, The PALS Team.

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