"Structure of mammogram appointment"

About: Good Hope Hospital / Breast surgery

(as a relative),

I had to take my Mom to the breast care clinic at Good Hope Hospital last week, where she was seen by a lovely doctor who explained everything in detail, as to the procedures and processes that would be needed in order to investigate the problem.

The service provided by the doctor was excellent however I do have to complain about the structure for the appointment.

After an initial wait of approx 35-40 minutes, we were seen by the doctor, my mom got undressed for her examination. The doctor then asked us to go to another department for a mammogram, my mom had to get dressed and undressed and walk to the next department for her second examination. She then had another wait of approx. 1 hour to have the mammogram, get dressed and then be seen by another doctor for him to check over the results of the mammogram before sending her back to the original doctor for him to conclude the next steps needed to be taken. In this case my mom needed a bioppsy, so for the 3rd time have to get undressed in order for this procedure to be done.

My mom is 76 years old and struggle with mobility. The fact that everything was so far away from each other instead of being in the same department confuses me, if my mom was able to go and see the doctor in one room and stay undressed to have a mammogram and further treatment, the time spent would have been a lot less and the getting dressed and undressed would have been dramatically reduced.

My recommendation would be to merge the departments in order to simplify the process and make it less stressful for the patient.

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Cherrypicking

Thank you for your post with feedback regarding the your recent experience with your mother at the Breast Service at Good Hope Hospital.

Your comments are welcomed, as patient and visitor feedback is extremely important to us, as it assists us in identifying areas where there are issues, therefore enabling us to make improvements to enhance the patient experience.

Your comments about the clinical assesment and the doctor you saw are most appreciated and I hope that you and your mother found this reassuring.

With regard to your concerns at the amount of time your mother was asked to un-dress and re-dress for different examinations, and the need for her to go to a different area of the hospital for the required investigations, I can most certainly make enquiries on your behalf. Can I ask you to contact me directly so that I may obtain some further information from you to enable me to do so.

I can be contacted either by telephone: 0121 424 0808 or by email: marie.helebert@heartofengland.nhs.uk

I look forward to hearing from you.

Kind Regards

Marie Helebert

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