"Problems with ordering prescription"

About: South Yorkshire and Bassetlaw

(as the patient),

I was enquiring about a new tablet that I needed and it wasn't on my repeat - so I made an appointment for 2 weeks and 1 day away, I left my repeat prescription with her to order.

I have just been to see the doctor to get my prescription for the new tablet and called at the chemist for my ordered prescription list, to find they hadn't been ordered. I had to go back to see the receptionist and she ordered me one item that I had run out of last week, which I cannot pick up until tomorrow, I had no apology.

The last time this happened the chemist loaned me a week's supply, which was deducted from my prescription, but the chemist has declined to do this this time. As my bus pass has expired and I am disabled and cannot get it renewed, due to my DWP letter being delayed, I am relying on lifts from my son and daughter, but they both work full time and are not able to pick my prescription up as the chemist will be closed when they get home.

I find the length of appointment making and the mistakes with prescription ordering deplorable - more care needs to be taken, people's medical conditions are at stake here.

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Response from Helen Wyatt, Patient and Public Enagagment and Experience Manager, Rotherham CCG, Rotherham Clinical Commissioning Group

Dear sandie1416

I am really sorry that you have had so many difficulties in getting your prescription. My colleagues in medicines management would very much like to help you sort these issues out, and would like to know what they can do to make sure it doesn't happen again, to you or to anyone else.

To do this, we really do need some additional details. Would it be possible to speak to you further about this? With a little more information, we can work with the GP practice and the pharmacy, look at the systems in place, and how they really work for patients.

It would help us very much if you could get in touch. You can email me on helen.wyatt@rotherhamccg.nhs.uk, or if you prefer to call, you could speak to my colleague Becky on 01709 302632.

Many thanks for taking the time to tell us about your experience.


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