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I could feel the compassion

Posted By Happykf12

"I could feel the compassion"

About: Crosshouse Hospital / Cardiology

(as the patient),

I was referred to the hospital by my GP with heart failure. When I was in A&E I felt the staff could have been more approachable but I do understand that they were very busy.

After A&E I was taken to ward 3E to be reviewed by the doctors and I could not have been happier with my care. The ward was extremely busy but all the staff made a huge effort to make sure I was looked after. This included nurses, porters, doctors, domestic staff... The lot!

I have to mention Staff nurse Morrison and staff nurse Grant who made every effort to make me feel at ease. They explained in great detail what my condition was and how it would be treated. I was in a 6 bedded room and all of the other patients agreed that they were well looked after.

I wanted them to know that they made me feel at ease and I could feel the compassion they had for each and every patient. Thank you. In a time where there is so many complaints for the NHS I wanted to tell everyone of my great experience.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 9 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 28/04/2015 at 13:56
Published on Care Opinion at 15:43

picture of Eunice Goodwin

Dear Happykf12,

I am sure it will make such make such a difference to the staff to get such positive feedback from you about your care. I will be delighted to pass this to as many staff as possible so they can read your experience for themselves. I hope you are well now and thank you so much for taking the time to write your story on the Patient Opinion website.

Kind regards,

Eunice

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