"Gossiping during my exercise test"

About: Harefield Hospital / Cardiology

(as the patient),

I went for an exercise test in February 2015. The test was going well until a staff member came in and started gossiping with the person that was doing my test about another staff member. I got the idea there might be some bullying among the workforce.

The test went well but I felt the attitude was that they were quite big headed and rude. Just my opinion.

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Response from Royal Brompton & Harefield NHS Foundation Trust

We were disappointed to hear that you were not happy with your recent visit. We try hard to ensure a professional approach at all times but clearly you feel that this was not your experience.

When patients have any concerns at all about our services we encourage them to contact our confidential patient advice and liaison service (PALS) on 01895 826 572 (or pals@rbht.nhs.uk). Acting on feedback from patients through the PALS team enables us to continuously improve our services.

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