"Eye A&E disorganised"

About: Royal Berkshire Hospital

GP requested that my partnered attended and was given a time to visit the next day. All started well, my partner saw a nurse for initial checks, she then was told to wait to see a Doctor. Two hours after that we were still waiting to see the Doctor, while others, saw the Doctor, went for tests, came back and were called by the Doctor again. I questioned the nurse about this and they said that other people were being seen by someone different because they did not need to see the Doctor. I was not happy about being told this because I saw the Doctor come to get them and if this was the case, what was the Doctor doing in the meantime. Once my partner was seen, she was in there less than ten minutes. If she had been seen in order, we would have probably been home an hour earlier. My complaint is, why could she have not been seen in between others going in for tests, why did the other people have to go straight in again after the tests. That in my mind is not being seen in order. The other issue was, if she had needed tests, then there would not have been time because the dept. closed at 5pm and she would have had to have come back another day. This was incredibly unfair, seeing her in a timely manner could stop these delays. My partner was also not given very good information by the Doctor. They did not explain what the problem was and it was only when my partner read the leaflet, it dawned on her what was wrong. She had initially been given the impression that all was well. I know this is a Eye A&E but having already waited over 24 hours to see an eye specialist because of the 9 - 5 hours this emergency department runs, I would have thought that speed was of the essence. It seems that RBH think that the possibility of people going blind is not serious enough for them to run a service into the evening so that eye emergencies can be seen on the same day.

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