"The Worst ever experience in Hospital"

About: Friarage Hospital Site

I spent 10 days in Allerton Ward and it was the worst experience of my life. There was no privacy. The noise and lack of sleep, plus being woken every night at 2am to have TPR and B/P recorded was crazy. I have been a patient several times in the past and was horrified at the difference this time. The food, (cooked chill,) was awful. Breakfast was ok, they can't do much wrong with Weetabix! The soup and roll also ok at lunchtime, but the main hot meal was disgusting, the mashed potato was grey and the vegetables had been boiled to death and were swimming in water, no nutritional value there !! Served up on the plastic container with partitions did nothing to encourage one to look at it never mind eat it. I would not give it to a dog. A patient recovering from Major Surgery needs good food, sleep and rest, they certainly won't get that on Allerton ward. The ward is very cramped and the fabric of the building makes it echo, it is after all just like a porto cabin and the wards in the main hospital are not like this ward.

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Response from Friarage Hospital Site

Good morning Thank you for your feedback regarding your stay on Allerton Ward at The Friarage Hospital, Northallerton. I am sorry to learn of your experience and I have forwarded your comments to staff involved for their information. The Trust welcomes your comments and takes all feedback very seriously as we are continuously striving to improve the standards of care we provide. I should be grateful therefore if you would contact me on 01642 854500 at your earliest convenience to discuss your concerns further and the options available to you to receive feedback. Yours sincerely Miss Barbara Bellamy Patient Relations Secretary

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