"Visit to x-ray department for CT scan"

About: Conquest Hospital

Having visited this department many times in the past, i was very disappointed with my experience last week. I arrived in the department for my CT scan half an hour before my time as i did not want to be late. On arrival i had to drink a large amount of fluid. I have an incurable illness and after an hour had still not been seen and the fluid was giving me a lot of pain in my abdomen. My appointment was at 3.15 and i was finally seen at 4.30pm. I wish that i had been informed of the delay as i would have taken the fluid a bit later. While i was waiting i had to sit and listen to a member of staff, who had the doors open in between patients, making fun of a patient that had been scanned the previous week. It upset me a lot as you expect to be treated with dignity and respect and do not expect that kind of behaviour and i would hate to think of one of my loved ones or myself being spoken about like that. I was eventually scanned at 4.45pm after 2 unsuccessful attempts to find a vein and was in a lot of pain throughout the scan. When it was over, i went to the toilet but even that had a broken seat as one of the screws had come out of the seat. A week later and i am in more pain now than i was before the scan and have now got to wait for weeks to get a result. Not the kind of experience that i want to have again!

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Response from Conquest Hospital

We are concerned to read about your experience of the radiology department at Conquest Hospital and we would urge you to contact our Patient Advice & Liaison Service (PALS) so that we can look into what you described in more detail. PALS can be contacted on 01323 435886 or by email at esh-tr.PALSE@nhs.net In the meantime, we would like to assure you that all comments are taken seriously and acted upon as part of our on-going commitment to improving patient experience. Your comment has been forwarded to the Clinical Services Manager to investigate this further. May we also let you know that another way patients and families can give feedback is by contacting Healthwatch East Sussex. They are your independent consumer champion for health and social care and would like to hear from people about their experiences of health and social care services. Their role is to make sure your views and feedback are heard and affect the decisions made by the people who deliver your services. You can contact Healthwatch: by phone: 0333 101 4007, text: 0779 410 0409, email: enquiries@healthwatcheastsussex.co.uk or visit the website www.healthwatcheastsussex.co.uk Thank you for taking the time to provide feedback.

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