"My first experience as an in-patient of NHS"

About: Conquest Hospital

I was rushed to the Cardiac Unit by ambulance following a suspected heart attack. The ambulance crew had called ahead and on arrival I was taken straight in the Cath Lab for urgent treatment. The staff introduced themselves to me and explained what was about to happen. I found this very calming and reassuring. After treatment I was taken up to the CCU where my condition was closely monitored. During the five days I was there I found that the nursing staff, who continually worked flat out, still managed to find the time and compassion to wipe the sweat and the odd tear away and ensure I had that extra blanket if I needed it. I cannot imagine the quality of care could have been improved in any way (other than perhaps additional staff to share the work load). I was totally surprised by the quality and choice of food available. A vast improvement on what I had seen when visiting people in previous years. I feel the quality of care helped with the speed of my recovery and discharge from the hospital. All in all this experience has shown the NHS at its best and I will be badgering politicians not to sell it off.

Story from NHS Choices

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Response from Conquest Hospital

Thank you for providing detailed information about your experience in our Cardiac unit. We are delighted to hear about the high standard of care you received and this will be shared with the team via the manager. Thank you for taking the time to post on NHS Choices, another way patients and families can give feedback is by contacting Healthwatch East Sussex. They are your independent consumer champion for health and social care and would like to hear from people about their experiences of health and social care services. Their role is to make sure your views and feedback are heard and affect the decisions made by the people who deliver your services. You can contact Healthwatch: by phone: 0333 101 4007, text: 0779 410 0409, email: enquiries@healthwatcheastsussex.co.uk or visit the website www.healthwatcheastsussex.co.uk

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