About: The Whittington Hospital

I had to go to A & E on 24/4/15 after having a tonsillectomy in the morning and being discharged, my throat started heavily bleeding in the night, i went straight to hospital as advised, i was advised a 1 hour wait, and someone would come along with painkillers. I waited 2 and a half hours for painkillers and reminding the staff three times, and saw a doctor after nearly four hours, which was useless. The reception staff were rude, and looking up recipes on there screens, and being blunt. The person who was meant to be cleaning did nothing more than sweep the rubbish to the corners. There was one nurse, in comparison to the 4 security guards who ordered pizza a we heard watching a film. This was beyond appealing. I was disgusted with the whole experience and just felt like a burden on the staff.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from The Whittington Hospital

Sorry to hear this. Thank you for taking the time to leave us your feedback. We'd like to discuss this with you in more detail and would appreciate it if you could get in touch with our patient advice and liaison service (PALS). They can be reached on 020 7288 5551 or whh-tr.whitthealthPALS@nhs.net

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful