About: Royal Cornwall Hospital (Treliske)

I was rushed into ED at Royal Cornwall Hospital after suffering what my GP diagnosed as a potential heart attack. Ambulance crew and RRV crew were satisfied that my condition warranted blue lights. On admission to ED I was placed into cubicle 21 and wired up to heart monitor. After one hour wait I was finally seen by a Dr who was more interested in my being an ex smoker than anything else. My heart monitor and BP monitor were removed and I was then just dumped for a further two hours without seeing anyone! After trying to gain anyone's attention I calmly collected my things, stood outside curtain to my cubicle and then proceeded to leave the hospital. On my return home there was a phone call on my message service from ED nurse who had 'found me missing' and wanted me to contact them on my return home. I did this and explained the situation, and was then told that 'change over' staff were busy (fully appreciate this). I overheard the change over details being given re: patients in ED and heard that the bloods that had been taken from me had been 'misplaced' but that it wasn't important! I have had this 'condition' for five years and so far have received no treatment due to being treated (wrongly) for strokes/TIA's.......words fail me. This is appalling treatment and whilst I understand the strain the NHS is under, surely the welfare and well being of patients has to be paramount? Or should I have done as I was told by member of nursing staff and 'kicked off then I would be seen'?

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Response from Royal Cornwall Hospital (Treliske)

We do apologise that you were not happy with your recent attendance at our Emergency Department. In respect of patient confidentiality we are unable to respond online but if you would like to get in contact we will be able to deal directly with the concerns you have raised. Please contact our Patient Advice and Liaison team at pals.service@rcht.cornwall.nhs.uk

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