"Stepping hill"

About: Stepping Hill Hospital

I can not believe this hospital has still not taught its staff about communication. After 4 years. My Mother died there in 2010. My father is in there today after being discharged after nearly 5 weeks with a crp level of 59.1 (which is a white blood cell count this shows infection). Now he is back in with confusion due to a water infection which caused him to fall on Sunday and fracture his hip. This time he was in A1 when admitted and they moved him to A11 as far as I can tell he said he did not know he was moving. Also the night before they moved him he told a Dr he did know that what was going on in his head was not true. Today when I walked into the ward he was sat like a naughty schoolboy near the nurses station he was so glad to see me he cried. He had had a bad dream where all his family had been in a car crash his great granddaughters included. He was so relived when he saw my daughter because in this dream she was hurt badly. I feel so sorry for the nurses on A11 as they are so short staffed that they are trying to do 101 jobs at the same time. They had no one who could sit with him while he was so distressed because he kept getting out of bed and falling.

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Response from Stepping Hill Hospital

I am sorry to read of your concerns about your father's experience. Please contact Patient and Customer Services on 0161 419 5678 or pcs@stockport.nhs.uk so that we can look into the specifics of your father's inpatient stay. I will also send your comments to our governance team so that the importance of clear communication can be reinforced. Kieren Done Complaints and Customer Service Team Manager

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