"Overall great service- but receptionist let down..."

Overall the service from staff was great and informative. Quick and efficient. Unfortunately this was over shadowed by a very rude receptionist. They failed to look at me when talking to me, assumed I knew everything about the audiology department and when I asked further questions they made it clear that the questions were unwanted. I felt like I had to justify me being there and I had asked them to perform surgery on me with their blatant annoyance at being asked to assist me. I left feeling upset and judged. I did however attend the drop in clinic after this and was tested with respect and openness. They were very helpful and put me at ease.