"My 11 year daughter was a day ..."

About: Royal Alexandra Children's Hospital

(as a relative),

What I liked

My 11 year daughter was a day patient for a planned surgical operation.(Level7.) I was very impressed by the hospital, both the physical surroundings (she was most taken by her "en suite" room!) and all the staff who provided excellent care..ward & theatre nurses, surgeon, anaesthetist and ancillary staff. The pre op visit was also very helpful and on all ocasions she was treated respectfully but with appropriate humour, as were we as parents.

What could be improved

We were lucky with parking on the day of the op as we were due in at 07.30 and there were spaces in the car park but I wouldn't even attempt to park a car later in the day. In an ideal world, of course we would use public transport/walk but juggling hospital appointments with work/school commitments makes this very difficult and I wouldn't recommend such post operatively.

Anything else?

As a former ward sister I consider my expectations to be very high. I am passionate about the National Health Service and it is to the credit of all the staff that the NHS is providing such excellent care at the Royal Alexandra Children's Hospital.

I would be very grateful if my comments could be forwarded to the staff of Level 7. Thank you ALL.

Story from NHS Choices

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Response from Royal Alexandra Children's Hospital

Thank you for taking the time to comment, your encouraging feedback will be passed on to the Level 7 team. The staff at the Royal Alexandra Children’s Hospital work hard to deliver high standards of care and they will appreciate your kind support.

Thank you also for your suggestion of improved parking around the hospital site, a long-standing problem which we are very aware of. We do have plans in place to modernise the County Hospital site (our 3Ts Programme) and this redevelopment will include better parking facilities for our patients and staff. We hope your daughter is doing well.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful