"Best ward in the area"

About: Accrington Victoria Hospital

Having been in the unfortunate position of having visited relatives in numerous ward in this area over the last 2 years including end of life care for my partners mother and current end of life care for my mother. Ward 2 at Accrington Vic is an amazing contrast to every other ward. The staff care, there is never a moment when the staff stand round chatting, they are permanently caring for the patients. I have never witnessed cleaners so conscientious. I cannot speak highly enough of this ward. If this can be achieved here why can this not be a national model.

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Response from Accrington Victoria Hospital

Dear Anonymous Many thanks for your feedback on your experience of care on Ward 2 at Accrington Victoria Hospital for your family, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team who will be delighted to hear your comments and that your current experience of care for your mother and recent care for your partner's mother with us was really positive as we always strive to deliver safe, personal & effective care. I have also passed on your comments about the cleaners to their manager so they will be thanked too. If you would like to talk through your visits to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient and carer visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for commenting and best wishes to you and your family at this time Wendy Stobbs, Senior Patient Experience Facilitator

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