"the manner of staff, especially ..."

About: Royal Sussex County Hospital

(as the patient),

What could be improved

the manner of staff, especially those in the reception, i waited 10 minutes to be seen, while 4-5 staff were there. Also, i then had to wait 40 minutes for my initial assessement. When saw doctor, over an hour later, he said i would need a dressing and walked off, leaving me to wait another 10 minutes for a nurse. i was absolutly appalled with the hospital, and hope to never visit agai

Anything else?

a child was sick whilst i was waiting, it took 15 mins to be cleaned up, during this time, no notices were used to alert other patients.

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Response from Royal Sussex County Hospital

We are extremely sorry to hear that you have concerns about reception and clinical staff during your visit. It is our aim to make sure that all our patients feel that they have been treated in an attentive and respectful way. You are welcome to contact our Complaints Department to discuss the issues you have raised in more detail. You can contact Complaints on 01273 696955 (ask for complaints); or email complaints@bsuh.nhs.uk.

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