"Surprisingly good"

About: North Middlesex Hospital

When my elderly father was told by his GP he suspected he may have a blood clot, he was advised to attend the Accident and Emergency unit at North Middlesex Hospital. I was not that happy about returning to NMH with my Father as our experiance there three years ago left my Father so traumatised he ended up discharging himself from there. On that occasssion i had to deal with the rudest A and E Dr i had ever come accross and nurses in the AMU(?) ward so busy and reluctant to speak to you that on two occassions during my Father's 48 hour stay they either didn't give him his medication or said they did when in fact they hadn't. This time round we couldn't believe it was the same hospital. From the A and E nurses to all the staff in the Ambluatory Care Clinic, (where the nurses and Doctors were brilliant) and the staff in the Anti coagulation Clinic have been fantastic. Well done.

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Response from North Middlesex Hospital

Thank you for the wonderful feedback. We have been working hard to improve patient experience and I am delighted that you had a positive experience and you found our services have improved dramatically. I am the A&E service manager, gcarter-sandy@nhs.net and I will share your comments with the teams you mentioned.

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